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Salon Policies & Procedures
  • Deposits - A deposit is required for all appointments booked with A Natural Nuance Hair Spa, Inc.  A deposit of 50% of the service(s) booked will be due at time of booking.  

  • Refund - Deposits will be refunded when appointments are cancelled within the cancellation policy.  All late cancellations and no-shows automatically constitute a forfeited deposit.  There will be no refunds on services rendered, gift cards or products.  Unused products can be exchanged within 15 days of the purchase date.  

  • Cancellation Policy - All cancellations must be made 48 hours prior to scheduled appointment time.  You will not be charged for cancellations if you cancel at least 24 hours prior to your appointment. Otherwise, you will be charged 50% of service price for late cancellations and 100% for no shows. 

  • Tardiness - A $25 fee will be applied to clients who arrive 16 minutes after their scheduled appointment.  

  • Payments - A Natural Nuance Hair Spa, Inc. accepts the following forms of, CashApp and all major credit cards.  Checks or PayPal payments are not accepted.   

  • Same Day Appointments - A $25 charge will be applied for the convenience of same day appointments.  This fee does not apply to consultation or trim bookings.

  • No Children- Children are not allowed in the salon unless they are being serviced.  A Natural Nuance Hair Spa, Inc. will no longer be accepting new clients under the age of 10 until further notice.

  • Shampoo Service - A shampoo service is standard with most of our services.  The hair is shampoo'd a total of two times during this service.  If an additional shampoo is required during the service due to scalp issues or excessive dirt, a $25 charge will be added to the service.

  • Guarantee - Our Salon staff is trained and educated in the newest trends, and techniques. However, if for some reason you are unsatisfied with the services received, we ask that you inform us at the time of your service.  We will remove the style for you and restyle, or schedule a re-do appointment within a two week period.  After this time, you will no longer be eligible for a re-do.  We do not offer refunds, but we will work with you to correct any issues you may be having. We want you to be satisfied with your services. 

  • Installation/Style Removal - Please be sure to remove your previous style and detangle your hair before coming in for service.  If you fail to remove your previous style or detangle thoroughly, a $40 charge will be added to your service.

  • Cell Phones - We ask, as a courtesy of all guests, for cell phones to be set to vibrate upon entrance of the salon.

  • Guest Policy - In the service area of the salon we can only accommodate those clients receiving services. We thank you for your cooperation in advance. All guests are asked to wait in the reception area, due to the space we ask that you please refrain from bringing guests that are not receiving a service.

  • Liability - A Natural Nuance Hair Spa, Inc. is not liable for any property left in the salon.

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